Refund policy

Refund & Return Policy

Last updated: September 11, 2026

At EverydayMarter, we want you to be satisfied with your purchase. If you change your mind or there is a problem with your order, we will handle your request in accordance with this policy and applicable UK consumer law.

Your Right to Cancel

If you are a consumer purchasing goods online, you generally have the legal right to cancel your order without giving a reason.

You normally have 14 days from the day after you receive your goods to tell us that you wish to cancel.

After notifying us, you normally have a further 14 days to return the goods.

This statutory cancellation right does not apply to certain types of products where an exception applies under applicable law, such as certain personalised goods, goods that deteriorate or expire rapidly, or sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

How to Request a Return

To request a return or cancellation, please contact us at:

Email: support@everydaymarter.com
Phone: +1 512 619 2506

Please include:

Your full name.
Order number.
Product(s) you wish to return.
Reason for the return, if applicable.
Any relevant photographs if the item is damaged or defective.

You may use the following wording when requesting a cancellation:

"I hereby give notice that I cancel my contract for the purchase of the following goods: [product name/order number]."

You do not have to use this exact wording.

Condition of Returned Products

If you cancel because you have changed your mind, you should take reasonable care of the products while they are in your possession.

You may handle the goods as you would reasonably be able to in a shop to establish their nature, characteristics, and functionality.

If the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to inspect them, we may be entitled to make a deduction from the refund where permitted by law.

Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise required to be returned at our expense by law, you may be responsible for the direct cost of returning an item when exercising your statutory cancellation right.

We will provide return instructions after receiving your cancellation or return request.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and, where possible, photographs showing the problem.

Your statutory consumer rights remain unaffected. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction, or refund.

Refunds

When you validly cancel an order, we will refund the payments we have received from you in accordance with applicable law.

Where required, this includes the cost of standard delivery. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option we offered.

We will normally issue the refund within 14 days of receiving the returned goods or receiving appropriate evidence that the goods have been sent back, whichever occurs earlier where applicable.

Refunds will normally be made using the original payment method.

Exchanges

We may offer an exchange where appropriate, but you are not required to accept an exchange where you have a legal right to a refund.

Non-Returnable Products

Some products may be excluded from the statutory cancellation right where permitted by law, including certain:

Personalised or custom-made products.
Perishable or rapidly deteriorating products.
Sealed products that are unsuitable for return for health or hygiene reasons once unsealed.
Other products specifically excluded by applicable law.

Any such exclusion will be communicated where applicable.

Sale Items

Sale and promotional products are subject to the same statutory consumer rights as products sold at full price.

Contact Us

For questions about returns, refunds, or cancellations:

EverydayMarter
Bassingbourn Road
Stansted
CM24 1QW
United Kingdom