Frequently Asked Questions

What is EverydayMarter?

EverydayMarter is an online general store offering a variety of products for everyday needs, home, lifestyle, and more.

Where is EverydayMarter based?

EverydayMarter is based at:

Bassingbourn Road
Stansted
CM24 1QW
United Kingdom

How can I contact EverydayMarter?

You can contact our customer support team by email at support@everydaymarter.com or by phone at +1 512 619 2506.

How do I place an order?

Simply browse our products, add the items you want to your shopping cart, proceed to checkout, enter your delivery and payment information, and complete your order.

You will receive an order confirmation after your purchase has been successfully placed.

How long does it take to process my order?

Orders are normally processed within 1–3 business days after payment has been successfully received.

How long does delivery take?

Standard delivery is generally estimated at 3–7 business days, while express delivery may take approximately 1–3 business days.

Delivery times are estimates and may vary depending on your location, carrier, holidays, weather, and other circumstances.

Will I receive tracking information?

Where tracking is available, you will receive tracking information after your order has been dispatched.

Can I change my shipping address after ordering?

If you entered an incorrect address, contact us as soon as possible at support@everydaymarter.com.

We will do our best to make changes before your order is dispatched, but we cannot guarantee that an address can be changed after dispatch.

Can I cancel my order?

If you wish to cancel your order, contact us as soon as possible.

For online consumer purchases, you may also have a statutory right to cancel within the applicable cancellation period. Please see our Refund & Return Policy for full details.

Can I return my order?

Yes, eligible orders can be returned in accordance with our Refund & Return Policy and applicable consumer law.

What if my product arrives damaged?

Contact us as soon as possible at support@everydaymarter.com and provide your order number and photographs showing the damage.

We will review the issue and help determine the appropriate solution.

What if I receive the wrong product?

Please contact us as soon as possible with your order number and details of the product you received.

We will investigate the issue and help arrange an appropriate solution.

How will I receive my refund?

Approved refunds are normally sent to the original payment method used for the purchase.

The time required for the funds to appear in your account may depend on your bank or payment provider.

Do you ship internationally?

EverydayMarter may offer shipping to selected countries. Available destinations and shipping costs will be displayed during checkout.

Are there additional customs or import charges?

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country.

Where applicable, these charges may be the customer's responsibility unless otherwise stated at checkout.

Is my payment information secure?

Payments may be processed through secure third-party payment providers. We do not normally have access to your full payment-card details.

Can I get help choosing a product?

Absolutely. If you have a question about a product, contact us at support@everydaymarter.com and our team will be happy to assist.

Do you offer discounts or promotions?

We may occasionally offer special promotions, discounts, or free-shipping offers. Follow our store or subscribe to our communications to stay informed about available offers.

Where can I find your policies?

You can find our store policies through the links in the website footer, including:

• Refund & Return Policy
• Shipping Policy
• Privacy Policy
• Terms of Service

Still Have Questions?

We're here to help.

Email: support@everydaymarter.com
Phone: +1 512 619 2506

EverydayMarter
Bassingbourn Road
Stansted
CM24 1QW
United Kingdom